FAQ and help
Introduction
The FAQ (Frequently Asked Questions) section gathers answers to the most common questions from Genkibo users. This module explains how to access it and use it.
Opening the FAQ
- In the main menu, click “Help” or “FAQ”.
- The list of common questions appears, organized by category.
How to use the FAQ
- Browse categories to find your topic.
- Click a question to see the detailed answer.
- If you cannot find an answer, use the search bar (if available) to search by keyword.
Frequently asked questions by topic
Registration and account
Q: How do I create an account?
See Chapter 2 — Registration & sign-in in this guide.
Q: I did not receive the verification email—what should I do?
Check your spam folder. If you still cannot find it, sign in again and request a new verification email from the confirmation page.
Q: I forgot my password—how do I recover it?
Click “Forgot password” on the sign-in page. A reset email will be sent to you.
Q: How do I enable 2FA?
2FA is enabled automatically on Genkibo. At each sign-in, an SMS code is sent to your registered phone number.
Investments
Q: How do I invest in an offer?
See Module 3 — Investing in an offer.
Q: Which payment methods are accepted?
Bank card, mobile money, domestic and international money transfer, and manual payment.
Q: When will I receive my returns?
According to the schedule defined in the investment offer. See your payment schedule for exact dates.
Q: How do I download my invoice?
From “My investments” → click the payin → “View invoice”.
Companies
Q: How do I create an investment offer?
See Module 5 — Creating an investment offer.
Q: Why is my offer not visible to investors?
Your offer must be approved by the Genkibo team before publication. Check its status under “Investment offers”.
Q: How do I pass my company audit?
See Module 7 — The audit process.
Q: How do I repay investors?
See Module 8 — Investment returns.
Subscriptions
Q: Am I required to take a subscription?
Some features require an active subscription. Basic access without a subscription may be available depending on your account type.
Q: How do I cancel my subscription?
Go to “Subscriptions” → “My subscription” → “Cancel”.
Q: My subscription has expired—how do I renew it?
Go to “Subscriptions” → “Our plans” and subscribe to a new plan.
Payments and transactions
Q: My payment failed—what should I do?
Check your payment details (valid card, sufficient funds, etc.) and try again. If the problem persists, contact support.
Q: How do I track my transactions?
Transactions appear in the relevant section (Investments, Returns, Subscriptions) depending on the type.
Q: How do I request a refund?
Contact support via chat and explain your situation. Refunds are handled case by case.
Security
Q: How do I change my password?
Go to Settings → Security → Change password.
Q: Is my data secure?
Yes. Genkibo uses encryption for sensitive data, 2FA, and advanced security protocols. Your transactions are recorded in an immutable, tamper-resistant way.
Q: What if I think my account was compromised?
Change your password immediately under Settings → Security. Then contact support via chat.
If you cannot find your answer
If the FAQ does not answer your question:
- Use chat: contact support directly from the platform.
- Be specific in your message: say what you are trying to do, which page you are on, and any error message you see (if applicable).
For administrators: managing FAQs
Admins can add, edit, and delete FAQs from the administration panel. See the administrator documentation — platform settings for more details.
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Congratulations!
You have completed the full Genkibo platform training. You now have a solid grasp of the features available for your role.
Feel free to revisit specific modules whenever you need a refresher on a particular feature.
Enjoy using Genkibo!