Notifications and alerts
Introduction
Genkibo keeps you informed of all important actions through a multichannel notification system: email, SMS, and in-app notifications. This module explains when and how you are notified.
Notification channels
1. Email notifications
Email is the main channel for important notifications. Emails are sent automatically for key events.
2. SMS notifications
For security actions (2FA) and urgent alerts, SMS messages are sent through our secure messaging system.
3. In-app notifications
Notifications appear directly in the platform interface (bell icon in the navigation bar).
Investor notifications
| Event | Channel |
|---|---|
| Successful registration | |
| Email verified | |
| Login detected | In-app |
| 2FA code | SMS |
| Payin confirmed | Email + In-app |
| Payment failed | Email + In-app |
| Investment return paid | Email + In-app |
| Upcoming due date reminder | Email + In-app |
| Liked offer closed | In-app |
| New suggested offer | In-app |
| Support message received | In-app |
| Subscription activated | |
| Subscription expiring soon | Email + In-app |
Company notifications
| Event | Channel |
|---|---|
| Successful registration | |
| Email verified | |
| Audit request submitted | Email (confirmation) |
| Audit approved | Email + In-app |
| Audit rejected | Email + In-app |
| Document validated | In-app |
| Document rejected | Email + In-app |
| Offer approved | Email + In-app |
| Offer rejected | Email + In-app |
| Offer closed (target reached) | Email + In-app |
| Payin received from an investor | In-app |
| Upcoming return due date | Email + In-app |
| Support message | In-app |
Administrator notifications
| Event | Channel |
|---|---|
| New company audit request | Email + In-app |
| New project audit request | Email + In-app |
| Offer submitted for validation | Email + In-app |
| External payment to approve | In-app |
| New message from a user | In-app |
Managing notification preferences
Note: Fine-grained notification preferences (enabling/disabling certain types) may be available in settings depending on your configuration.
To access notification settings:
- Go to Settings → Notifications (if available).
- Enable or disable the notification types you want.
- Save.
Important automated emails
Welcome email
Sent at registration with onboarding information for the platform.
Verification email
Contains the link to confirm your email address. Act on it promptly (temporary link).
Password reset email
Contains the secure link to create a new password.
Payment schedule email
Sent automatically with your full payment schedule in PDF or calendar-compatible format.
Audit result email
Notifies the company of the audit decision with details (approved or rejected with reasons).
What if you are not receiving emails?
- Check your spam folder: notification emails sometimes land in junk mail.
- Add the Genkibo sender to your contacts to avoid spam filters.
- Verify your email address in your account settings.
- Contact support if the problem continues.
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