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Reset your password

Introduction​

Forgot your password? Don’t worry. Genkibo offers a simple, secure process to reset it.

Reset process​

Step 1 — Open the “Forgot password” page​

  1. On the sign-in page, click “Forgot password?”.
  2. You are redirected to the recovery form.

Step 2 — Enter your email​

  1. Enter the email address linked to your account.
  2. Click “Send reset link”.

The platform checks that the email exists in the system. If no account is found, a message informs you.

Step 3 — Check your email​

  1. Open your inbox.
  2. Look for an email from Genkibo with the subject “Reset your password”.
  3. Click the reset link in the email.

The link is temporary: it expires after a certain time. If you do not use it in time, you must start the process again.

Step 4 — Create a new password​

  1. The link redirects you to a secure form.
  2. Enter your new password.
  3. Confirm it by entering it again.
  4. Click “Reset password”.

Step 5 — Sign in with the new password​

Your password is updated. You can now sign in with your new credentials.

Reset for administrators​

The process is the same for admin accounts, but uses the dedicated administrator page:

  1. On the admin sign-in page, click “Forgot password”.
  2. Enter the admin email.
  3. Follow the same steps as above.

Change your password from settings​

If you are signed in and want to change your password as a precaution:

  1. Go to Settings → Security.
  2. Enter your current password.
  3. Enter your new password.
  4. Confirm the new password.
  5. Click “Update password”.

Tips for a secure password​

A good password should:

  • Be at least 8 characters long
  • Include uppercase and lowercase letters
  • Include numbers
  • Include special characters (!, @, #, $, etc.)
  • Not be a dictionary word
  • Not be the same as a password used on another site

Example of a strong password: G3nk!b0-2024#Secure

Common issues​

IssueSolution
I did not receive the emailCheck spam, wait a few minutes, then try again
The link has expiredStart again from “Forgot password”
My email is not recognizedCheck spelling or try another email
The new password is rejectedEnsure it meets the security requirements

Recovery by identifier​

In addition to email recovery, Genkibo may offer recovery by unique identifier. If you forgot your email, contact support via:

  • Built-in chat (if you still have access to another account)
  • The Genkibo team contact form

Previous: Module 3 — Log in and 2FA Next: Chapter 3 — Investor area